Customer Study: Nexiwave Provides Voicemail To Text Service To DigitalMarketer.com

Like any booming businesses, DigitalMarketer receives numerous voicemails every day, particularly during peak hours. Listening to those high volume of audio is a very time consuming and overwhelming for customer agents. It becomes more challenging and frustrating when they have to rewind and listen to the voicemails again and again in order to jot down the callback numbers. With the Voicemail-to-text solution from Nexiwave, the efficiency is significantly increased.

Like any booming businesses, DigitalMarketer receives numerous voicemails every day, particularly during peak hours. Listening to those high volume of audio is a very time consuming and overwhelming for customer agents. It becomes more challenging and frustrating when they have to rewind and listen to the voicemails again and again in order to jot down the callback numbers. With the Voicemail-to-text solution from Nexiwave, the efficiency is significantly increased.

 

Now agents can scan the voicemail transcription and get the main idea then decide the following actions. In addition, since Nexiwave Voicemail to text service recognizes phone numbers at over 99% accuracy, the callback task is reduced to a simple click on the recognized phone number. The productivity is greatly improved.

Additional Benefits

Managers can also quickly glance through the voicemail transcription to get high level idea of what is happening with the customers. Appropriate actions can then be taken.

 


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